Our website address is: https://www.new.cleaverandco.co.nz.
About this Policy
Cleaver & Co is committed to protecting the privacy of any personal information held about individuals in accordance with the applicable laws. “Personal information” is information about an identifiable individual, or an individual who is reasonably identifiable, as defined by applicable law. Cleaver & Co has implemented measures to comply with its obligations under the relevant New Zealand privacy laws.
This policy applies to Cleaver New Lynn Limited and its subsidiaries (“Cleaver & Co” or “we” “us” or “our”), and describes the way that Cleaver & Co collects, holds and discloses personal information about individuals. This policy forms part of our Terms and Conditions for use of this website and other websites operated by us, which you should also read.
Privacy statements in relation to our websites and in relation to calls received by our Consumer Enquiries line are also incorporated into this policy.
Why collect my personal information?
Cleaver & Co collects and holds your personal information to allow it to perform its business functions. For example, Cleaver & Co may collect your personal information to enable you to participate in a Cleaver & Co promotion, for the uses listed below or to allow Cleaver & Co to market its current and future products and services to you.
What personal information is held?
During the course of our business, if you are a customer of Cleaver & Co, we may collect personal information from you.
The types of personal information Cleaver & Co collects will depend on the nature of your dealings with Cleaver & Co and may (but does not always) include:
Your name;
Gender;
Date of birth;
Address;
Personal and/or work contact details (including phone/fax number/email address, business name and authorised representative name and contact details, address);
Your product preferences and purchase history;
Any information about you which you provide through promotions, competitions or customer surveys; and/or
Payment details (e.g. credit card number).
If necessary, Cleaver & Co may also ask you to provide it with additional personal information from time to time, including when you call our Consumer Enquiries line.
What if you don’t provide the personal information required?
If you can’t, or won’t, provide Cleaver & Co with the personal information it reasonably requires, Cleaver & Co may be unable to provide you with the information, goods or services you have requested.
How is my personal information collected?
Cleaver & Co tries to collect personal information directly from you. That collection generally occurs when you:
- Request information from, or have dealings directly with Cleaver & Co
- Participate in a competition, survey or trade promotion conducted by Cleaver & Co
- Purchase tickets, product, vouchers or merchandise from this website operated by Cleaver & Co;
- Access or request information from Cleaver & Co’s website, enter details into this website enquire form.
- Provide information to Cleaver & Co’s customer service
- Visitor comments may be checked through an automated spam detection service.
Cleaver & Co will such take steps as are reasonable in the circumstances (if any) to ensure that you are aware of the purposes for which it collects your personal information. Such notification may be from a Cleaver & Co distributor where your information is collected (for disclosure to, or on behalf of, Cleaver & Co) by such an entity.
How does my personal information get used?
Cleaver & Co uses your personal information for the purpose for which it was collected, including (but not limited to):
Providing you with the Cleaver & Co goods or services you request;
Promoting and marketing Cleaver & Co’s current and future products and services (including to you);
Informing you of upcoming events, special promotions and offers, discounts and other matters which Cleaver & Co considers may be of interest to you;
Conducting research (including but not limited to client surveys) concerning Cleaver & Co’s current and future products or services;
Administering, reviewing and optimising the performance of Cleaver & Co’s network (including allocating customers to distributors) and improving the effectiveness of any software used by the distribution network; and
Improving the operation or navigation of Cleaver & Co’s website.
Cleaver & Co may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time Cleaver & Co collects that information, or for such purposes as may be required or permitted by law.
If Cleaver & Co uses your personal information for direct marketing purposes, all correspondence sent to you by Cleaver & Co will give you the opportunity to “opt out” of receiving any further direct marketing correspondence. If we use your personal information to send you any direct marketing communications, you have the right to request that we provide you with the source of that personal information. There is no fee for requesting this information. Unless it is impracticable or unreasonable to do so, we will provide you with the source of the personal information.
Cleaver & Co Consumer Enquiries Privacy Statement
Calls to Cleaver & Co Consumer Enquiries (Calls) may be recorded for quality, training and verification purposes. Even if your Call is not recorded, in addition to the information set out in the rest of this Privacy Policy, Cleaver & Co Consumer Enquiries may collect personal information that you provide during the Calls. In relation to personal information provided during Calls, Cleaver & Co collects, uses and discloses personal information in the following ways:
Customer Service: Cleaver & Co will use the personal information you provide during Calls to assist in answering your query or addressing your complaint. This may include using information you provide to contact you following the Call in response to your query or complaint.
Quality: If your query or complaint relates to the quality of products or services provided by Cleaver & Co then the personal information may be used to address that issue with the stockist or distributor in question. Generally, it will not be necessary to identify you when the complaint is raised with the stockist and distributor. If it is necessary, we will seek your consent first.
Training: Cleaver & Co may use the recording of the telephone conversation for internal training purposes.
Verification: If you have a complaint in relation to the quality or service of Cleaver & Co then Cleaver & Co may retain the recording of the telephone conversation for verification purposes. Cleaver & Co may also disclose the recording to third parties, including its professional advisors, in order to address the complaint or any action you may take in relation to the complaint.
Will your personal information be given to anyone else?
In providing you the information, goods or services you request, Cleaver & Co may be required to disclose your personal information to: Cleaver & Co’s; consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers, marketing, data analysis and processing and printing services; and/or which may operate or hold data in New Zealand or in overseas countries which may include (but are not limited to) Australia, the United States of America and Japan. If Cleaver & Co provides your personal information to such a party, Cleaver & Co generally requires the third party to protect your personal information in the same way Cleaver & Co does. Please note that New Zealand law may not apply to some of these entities.
Cleaver & Co may also disclose your personal information to other third parties where it is required or permitted to under any applicable law.
Is my personal information secure?
Cleaver & Co takes reasonable steps to ensure personal information it holds about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.
No data transmission over the internet is totally secure. As a result, any personal information you send to Cleaver & Co over the Internet (including via email) is sent at your own risk.
Your rights of access and correction. The accuracy of your personal information is important. Cleaver & Co takes reasonable steps to ensure personal information it holds about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information Cleaver & Co holds about you is incorrect, please contact us on (09) 827 5944 or use the contact form
You have a general right to access the personal information Cleaver & Co holds about you. You may contact us and request details of your personal information. Cleaver & Co can deny your request in some circumstances and if it does so, will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both Cleaver & Co’s needs and your needs.
While there is no fee for requesting access to the personal information Cleaver & Co holds about you, Cleaver & Co reserves the right to charge a reasonable fee for the preparation and provision of that information to you. You also have the right to request the correction of personal information which Cleaver & Co holds about you. You may do so at any time by contacting us. Cleaver & Co does however reserve the right to refuse to correct your information in some circumstances. If Cleaver & Co refuses to correct any personal information about you, and subsequent agreement cannot be reached between the parties on this issue, you may request that a note or statement regarding the correction requested be attached to your personal information. We will not charge you a fee for requesting a correction to your personal information, correcting that information or for attaching a statement to your personal information (as relevant).
Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.
Changes to this Privacy Policy
Cleaver & Co reserves the right to change this Privacy Policy from time to time. If Cleaver & Co changes this Privacy Policy, it will post a copy of the updated policy on this website and your continued use of this website or interactions with Cleaver & Co following that posting will constitute your acceptance of the terms of the updated policy.
How do I obtain more information or lodge a privacy complaint?
If you: Have any concerns or a complaint regarding Cleaver & Co’s privacy practices or its management of your personal information; please contact us (09) 827 5944 or use our Contact Form
We acknowledge and take very seriously every privacy query and complaint that we receive. Cleaver & Co will endeavour to respond to you within 10 business days.
